# Intercom

Intercom is one of the best apps in the market to improve your customers’ experience through communications, personalized support, and relations. Integrating Intercom into GearPlug lets you keep your apps updated with the data collected from Intercom and vice versa.

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### As a source

<figure><img src="/files/DwrUW4shHBf46h9P62Mb" alt=""><figcaption></figcaption></figure>

As a source, Intercom offers 4 actions:

* **Get new lead**: Extracts data from new leads in your account.
* **Get new conversation**: Imports information from new conversations in your account.
* **Get new tag** **in user**: Collects the information from tags added to existing users.
* **Get new tag in conversation**: Extracts the details from tags added to existing conversations.

### As a target

<figure><img src="https://lh4.googleusercontent.com/WHozKZW2blfnj6AxtCWL7bnhDM8Ajjlzx1W85ik-5uk_SG4pXjWnObXyabZDJQYAfU4isyDXb-iLAxzjnI4lH0phVWlLqzbEvNDkyF7i7M79iGplnILA4OeLLDro-_-YNrB4ftbLngEGg_0hFRbJUQ" alt=""><figcaption></figcaption></figure>

As a target, Intercom offers 4 actions:

* **Create lead**: Creates new leads with the information from other apps.
* **Add tag to contact**: Adds tags to existing contacts with data from other apps.
* **Add note to contact**: Adds notes to existing contacts with data from other apps.
* **Create user**: Generates new users using the data coming from other apps.


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# Agent Instructions: Querying This Documentation

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.