# Get new conversation

1. **Select Intercom** as your source app in the “Gears” menu. Click “Create.”

<figure><img src="https://lh4.googleusercontent.com/3WklV4c2reK-aL1DeTBDBLaqqowkodTjR0lXxUMTtun4ISK-ZikU3VZCCrJe3J_Rbok1Jlquk3r9buZXuxf5iz7YGaufIEgWorI6hXG6XcBtmZt2Q8fPZkEyKm0pAtLW1O6LHXJPkkYA8a1WvGEixg" alt=""><figcaption></figcaption></figure>

2. **Choose the connection** you want to use and click “Continue.”

<figure><img src="https://lh6.googleusercontent.com/696uCZF9Pv1dwO-kYWwS8xsnZsUuYscTAxVaWAoTMi1cxE1lInntPi1sPs0v2UjIGk5D3Gtn4c6LVic03hbyDuGHd6m0E3qaAkELFJq_ql8QU9DT_3MBh-mxQM1L5mE8R0alen_ILnN7w3hSprhoaA" alt=""><figcaption></figcaption></figure>

3. **Pick “Get new conversation”** as your action and click “Create.” GearPlug will import the last record created, or ask to create a new one.

<figure><img src="https://lh5.googleusercontent.com/dXv5kkVXR_lklh_ftK_8W44-BPkh2PpOw6sjaemj-M23XWJ6DVCNCvyYVQi5o_UT1SkPNVPSCN7LdVUfkImlaW3BKT3kqq3CTHuHnuZBnECCvD88HHPnICDJ6YgSFQZdrbnQWrSwuu1eZcEolxmqcQ" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
GearPlug will import conversations started via the app on your website, not your Intercom account. To create the test, you’ll have to start the conversation in your website’s live chat.
{% endhint %}

4. **Verify the imported data** to ensure everything is working. Click “OK” to finish.

<figure><img src="https://lh6.googleusercontent.com/cq9ksW8LFqIrnHh4Ww6VOe5lwvaHSA-7iaz-1Qd6UkYteed3U85CXof_NLS2eXioN0yBY9Dnz_RxwTVPcl4hbpuJqEpRQr_KEzHZX0RKedLm_ouLQ8B0b5A-ZYrV8dMy2g3hHRoCS8nAhSom2EtoYA" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Empty Fields**: Under the imported entry, you’ll find a drop-down menu for “Empty Fields.” Here, you’ll find a list of fields you can import—but weren’t used in your record.
{% endhint %}