# Get new conversation

1. **Select Intercom** as your source app in the “Gears” menu. Click “Create.”

<figure><img src="https://lh4.googleusercontent.com/3WklV4c2reK-aL1DeTBDBLaqqowkodTjR0lXxUMTtun4ISK-ZikU3VZCCrJe3J_Rbok1Jlquk3r9buZXuxf5iz7YGaufIEgWorI6hXG6XcBtmZt2Q8fPZkEyKm0pAtLW1O6LHXJPkkYA8a1WvGEixg" alt=""><figcaption></figcaption></figure>

2. **Choose the connection** you want to use and click “Continue.”

<figure><img src="https://lh6.googleusercontent.com/696uCZF9Pv1dwO-kYWwS8xsnZsUuYscTAxVaWAoTMi1cxE1lInntPi1sPs0v2UjIGk5D3Gtn4c6LVic03hbyDuGHd6m0E3qaAkELFJq_ql8QU9DT_3MBh-mxQM1L5mE8R0alen_ILnN7w3hSprhoaA" alt=""><figcaption></figcaption></figure>

3. **Pick “Get new conversation”** as your action and click “Create.” GearPlug will import the last record created, or ask to create a new one.

<figure><img src="https://lh5.googleusercontent.com/dXv5kkVXR_lklh_ftK_8W44-BPkh2PpOw6sjaemj-M23XWJ6DVCNCvyYVQi5o_UT1SkPNVPSCN7LdVUfkImlaW3BKT3kqq3CTHuHnuZBnECCvD88HHPnICDJ6YgSFQZdrbnQWrSwuu1eZcEolxmqcQ" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
GearPlug will import conversations started via the app on your website, not your Intercom account. To create the test, you’ll have to start the conversation in your website’s live chat.
{% endhint %}

4. **Verify the imported data** to ensure everything is working. Click “OK” to finish.

<figure><img src="https://lh6.googleusercontent.com/cq9ksW8LFqIrnHh4Ww6VOe5lwvaHSA-7iaz-1Qd6UkYteed3U85CXof_NLS2eXioN0yBY9Dnz_RxwTVPcl4hbpuJqEpRQr_KEzHZX0RKedLm_ouLQ8B0b5A-ZYrV8dMy2g3hHRoCS8nAhSom2EtoYA" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Empty Fields**: Under the imported entry, you’ll find a drop-down menu for “Empty Fields.” Here, you’ll find a list of fields you can import—but weren’t used in your record.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.gearplug.io/english/set-up-your-integrations/intercom/source-actions/get-new-conversation.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.