# Get new tag in conversation

1. **Select Intercom** as your source app in the “Gears” menu. Click “Create.”

<figure><img src="https://lh6.googleusercontent.com/Dvs_atNa7wwbgYnIDSxWKFY7x-mxKXcbSx7hLUPyIOZCrA_AXfB4mFkCXKE4WlnK9KRJgz6y1xovj9EKagsiL9PlFV8jGTzffMjvZSp8rQid7ZcZgkdFlS02nl4Cem6kSSiEC1-5rDAaeF_amvknow" alt=""><figcaption></figcaption></figure>

2. **Choose the connection** you want to use and click “Continue.”

<figure><img src="https://lh6.googleusercontent.com/Co5XnOOACFHcGkWWFwr8Z7diVbetgYAv2wqH8ssYADzn5ABskpQM778ikvlpY8L4BW0VlWdaHL8Tty0u0zeGetfYy394fPkqxHOs8_jXZKjK2KdbPUxZXyvB5BxubOECAy66zy06o8gcc4y6v905lg" alt=""><figcaption></figcaption></figure>

3. **Pick “Get new tag in conversation”** as your action and click “Create.” GearPlug will import the last record created, or ask to create a new one.

<figure><img src="https://lh6.googleusercontent.com/uB0Ldhq0PrJtCYYh1cQn_W0ysfiuOaGj5kIscNlk2SwiWxgUv4rfUVGwfCaWFO8gfjOuBkmkWuyUCg3KtRWw4CqKLlyOmG5OEkkzhUtfeIPimHhd2hSJK7RjvQuznTSrWKqh_g_1xsQXwvWRs7LF7A" alt=""><figcaption></figcaption></figure>

4. **Verify the imported data** to ensure everything is working. Click “OK” to finish.

<figure><img src="https://lh3.googleusercontent.com/u0-fvIh9plGSETZqTrNxGUQsKq1VPWUGYbPyGTZBVa6DJgCKCcyRw6r3inTceXcWVPxzz9AzkI5Ex_k6cZgihgHMN8x_KJjjQWv4C4N8_NyjlwrRybMLUBEIC-cYQ6-l48XgVIhpI_iB14bM09z12w" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Empty Fields**: Under the imported entry, you’ll find a drop-down menu for “Empty Fields.” Here, you’ll find a list of fields you can import—but weren’t used in your record.
{% endhint %}